Mister Turn Terms & Conditions

Recovery

Recovery provides 10 miles of towing from the point of assistance. Extra Charges may apply where the recovery mileage exceeds ten miles.
Recovery for vehicles under 3.5 tonnes GVW (gross vehicle weight) is defined as a round trip of more than 20 miles. For example: Breakdown to delivery destination is 11miles, giving a round trip of 22 miles. Charge will be fixed at rate of £85.00 plus 22 miles @ £0.75 per mile = £123.50

Pound Collections

All police and local pound recoveries will have to be paid in full before the vehicle is released from the pound.
If the customer is not present, an admin fee of £75.00 will be charged. Failed collections are non-refundable, unless it is our fault. All documents for vehicle release will need to be emailed and money transferred via bacs prior collection.

Cancellation

You may cancel Your Roadside Assistance request within 5 minutes at no cost to you.
If more than 5 minutes have elapsed after the Service Provider has been dispatched and prior to their arrival, we reserve the right to charge You a Cancellation Fee of £50 and the remaining balance will be refunded to you minus any charges incurred (admin fee, mileage, ulez, congestion charge/toll etc.) as long as we have not reached you beforehand.
You will be charged the FULL amount of the quoted service price where the Service Provider, arrives at the Location and You cancel for any reason at that time;
You are not at the Location;
The Service Provider determines that You have inaccurately stated the condition of Your Vehicle or the problem with the Vehicle where the cost of service may be higher than initially quoted and You cancel Your Roadside Assistance request.

OUR CUSTOMERS TAKE A TURN

I had two breakdowns in the same day, these guys were straight out and fixed my battery in no time. I was in the worst of moods, but they put me at my ease and nothing was too much trouble. I’d recommend Mister Turn to anyone

- Mike Richardson
Milton Keynes

Mister Turn are great! Alex was polite and knowledgeable. He organised the recovery of my car when I slid off the road near Biggleswade. I was put at ease, and they got me home safely. I can't thank them enough for their help.

- Jo Lee
Bedford